A lot of my career has been based on HMI/Ergo, and so far the Dyson book has been the bible, but the meat and potatoes has always been foam/3d printed mockups and lots of user testing with quantitative/qualitative data. This has produced results, but my boss has asked me to lead the development of an ergo/hmi/usability team, and he wants plans on how to achieve this.
I’m a bit lost. I’ve been doing my job well, and producing solid designs based off of what I mentioned, but it seems like he is looking for more. Anyone have any experience in this? Or suggested books/TED talks/literally anything?