Sorry for picking your brains again. Working alone you sometimes need to get outside input.
I did a project for “Company A”, project was worth $15’000. “Company A” hired me for the project. We agreed on all the steps/price. At each stage client was super happy and I was given the OK to move to the next stage, everything was approved and loved by “Company A”.
Also for each stage they had internal meetings before they gave me green light to proceed to the next stage. Finally I finished 99.9% of the work but one day before the deadline I get phone call from CEO of “Company A” all stressed out. He said that by coincidence CEO of “Company B” (a sister company) was in their office and to impress him they showed him the work. He loved it but he wants to change some stuff based on his “personal taste” and would it be possible?
I said sure but the project was all done as agreed, it would require me to spend LOT of time reworking the project and redoing tons of renderings/marketing material, but if you are willing to cover the cost then I have no problem. I asked them for $12’000 as large chunk of the works will need to be redone. He said that it is almost same as the cost of the initial project. I explained professionally to him with exact steps why it would require time and effort.
He understood and said ok let me discuss and get back to you. This was 1 week ago and I haven’t heard back yet! I don’t think they are the type who will cheat me plus sometimes they do take time to make decisions. Anyway they know that it is not my fault so it is not even a case where I made a mistake or delivered something that they did not want.
I want to think some points loudly, be prepared and get your input.
P1- “Company A” is happy with the project and loves it the way it is and I basically finished what they agreed and wanted. So as far as I am concerned the project is done and they owe me $15’000. I have written email trail of their happiness and approvals. I live in a country where you can’t cheat someone out of their money and I am 99% confident that they won’t.
P2- If for “Company A” wanting to impress “Company B’s” CEO’s personal taste is very important then that is fine but that is not my problem and they have to be willing to pick the tab, not me. My time is precious and I had already given them a break with the price for the original project offer.
P3- How long would you wait before contacting them again for an update? I have my Christmas get away plans on hold because of not knowing if they will take the project as it stands or if I need to redo it.
P4- How will you approach the situation if they come back and say that they will pay the 15’000 as agreed for the final images but they would like all original 3d and PSD files so they can go with a cheaper designer to rework it.
Thanks for listening and your time.