After the rest of the info came out, I agree it’s not acceptable (but predictable).
With that said, though they may not have handled it all that well, this was the equivalent of an intern sending out a bad tweet on social media. Was not approved and was quickly removed. Whether or not they apologized with the correct level of demeanor is another story, but the way content is curated it slipped past the censors.
But either way, as with all IoT type hardware, sadly you own very little of it. Just because you paid for the hardware does not entitle you to the same level of “Rights” that it used to. Service providers have a big stake in the game. Same reason you can’t go out and buy an Unlocked phone for the same cost as a subsidized device.