Post-Graduate Design Advice in Service Design and Strategy

Traditionally, research is the realm of marketing. That said, the vast majority of said research is directed towards downstream marketing, the selling of existing products/services.

But there are companies out there that practice upstream marketing, discovering the user problems that can be solved by new products/services. You also get to evaluate the many “solutions” with the user until a launch solution is ready.

Just my .02, I find it to be extraordinarily rare that the person who discovers the problems, can solve them, and visa-versa. So don’t get your hopes up in doing both.