About surveys in user research

Good point, I agree. Even though the results would be skewed, do you think it is better than nothing?

I’m also a big fan of more casual observational research. We used to go to local basketball courts and just watch were stresses were on product, how things were abused, did they show up wearing their shoes, or did they change into them? Simple things. The airport was another good spot, we used to do shoe counts to see what percentage of each brand we saw, how new were they…now designing headphones we do similar things when in urban areas, busses, air travel. Sometimes we do retail intercepts, talking with people right after they purchased something… stuff like that.