My fiance and I have taken that train several times (Kzoo to chicago), and I dont think it was the worst thing I have been on. I would much rather be on train than flight. The comfort level of planes has really decreased as airlines jam more people on (dont get me started on the load/unload process). I also noticed that the trains were never clean, and the windows are downright terrible when the sun shines on them.
I would say that 80% of the trains were late, and 4 seperate times had the train ‘malfunction’ in the middle of no where (Near dowagiac I think). The power goes out and the lights flicker and you stop moving…Its like a bad action movie before another hijacked train rams into you. Althjough with gas the way it is, amtrack is again looking more appealing for the chicago trips.