Hello,
My concept of social services is different from the “government” standpoint. I am more interested in a business aspect of design when thinking about social service design. When trying to explain my idea of social service design I think of creating a product or service and creating a atmosphere around that one point. One example would be creating a restaurant but designing the experience the user goes through that makes that experience unique. And able to use this mind set I believe that as a designer we can look at every day services such as eating, playing music or simply relaxing and create a powerful experience for the user that would significantly change their perception on how things are run. I hope this allows you to get understand my concept a little bit more.
Paul