Hey CG,
I am using a turbo tax like wizard right now for a scheduling feature, as well as a manual approach. I’m thinking about scraping the wizard for a 2-min tutorial on how the scheduling works-kind of Google calendar ish- which will hopefully allow the user a much more fluid and intuitive way to make changes, while getting real-time feedback on their choices (this should hopefully help with their mental model), rather than having to wait through the wizard to see what the deal is.
However, only user testing will tell which is more effective. Maybe both.
Thanks again for your quick response, I’m an intern working on IxD and product design, and I’m learning as I go, so your advice has been invaluable.